Nora Osman is the Founder and CEO of Norvana, a boutique advisory focused on optimizing customer & employee experience through human-centered, service-driven transformation. She is a transformational leader, keynote speaker, coach, a Fellow at the Institute for Digital Transformation, and author of Zero to Hero: The Human Experience in Leadership and Business Transformation.
With 3+ decades of experience leading complex IT, service, and cultural transformations, Nora specializes in turning friction into fuel by aligning people, process, and technology to create experiences that are simple, solid, and scalable. Her work spans multiple industries, helping leaders deliver clarity, momentum, and measurable outcomes.
